Major projects · Infrastructure · Aviation
From contract award to completion: the stakeholder, governance and communications systems that hold up under pressure. For contractors and infrastructure owners working in complex environments, and the leaders accountable for delivery.
Bring calm to complexity.
Complex projects rarely fail on engineering alone. They stall when stakeholders are surprised, decisions reach the Board too late, or an issue escalates before anyone has a plan. We find the structure in that complexity and build the systems that keep delivery on track.
Mobilise · Project Readiness Review
You know how to deliver your scope. The expensive lessons come from the environment around it: who owns which decisions, operating constraints, approvals, interfaces with operations, airlines and tenants, and the unwritten rules. We find them before you mobilise.
We work alongside your technical, legal, safety and environmental specialists. Our job is the mobilisation architecture: the gaps, the interfaces, and who owns what.
You get a Project Readiness Blueprint
Diagnose · Mobilise · Build · Advise
Most clients start with a diagnostic or a readiness review. Both are fixed fee and give you something you can act on.
An independent senior review of what exists, what works, what's missing and where the risk sits. You get a maturity rating against clear criteria, quick wins and a 30/60/90-day roadmap.
Fixed fee · 2 to 4 weeksThe stakeholder map, engagement framework, escalation process and forward calendar, set up with your team. Specialist method, AI-assisted, human-judged. Embedded support available through mobilisation.
Fixed fee or embeddedBoard and executive papers, stakeholder positioning, issues counsel and the decisions that carry reputational risk. Periodic assurance reviews once a system is running, and selected strategy work outside infrastructure where there's a strong fit.
MonthlyLKA Ready · No comms manager needed
Most project teams don't have a communications manager, so the tender section, the works notices and the Board paper land on the project manager. LKA Ready is senior-level work on a fixed scope and a fixed price, with no scoping meeting needed.
For contractors, utilities, councils and suppliers doing works or going for tenders.
Tender Engagement Response. Review from $1,500, written from $3,500.
Works Impact Pack. Every impact, notice and escalation, $2,950.
Executive Paper Review. Decision-led and Board-ready, from $950.
How we read a programme
Every activity has a stakeholder consequence. We find it before it finds you.
Selected work
Four examples from a major Australian airport, where every decision had to work around flights, passengers, contractors and staff.
A critical service across two live terminals moved between contractors, with workforce, commercial and legal sensitivities in play. I led the communications and stakeholder strategy and coordinated legal, procurement, operations, media and executives.
Result: no negative public media, a smooth workforce transition and no project affected.
A major investment decision was weeks away and staff were hearing speculation. I wrote leader-led briefings and a staff Q&A covering what had been decided, what hadn't, and a promise that staff would hear the outcome first.
Result: one consistent account, delivered by people staff already trusted.
A project communications role with no framework, and contractors who knew construction but not airports. I built the forums, approvals, escalation and executive reporting that connected delivery teams with operations.
Result: adopted across the infrastructure portfolio, covering up to 50 concurrent projects.
A staged industrial development next to a residential community worried about flooding, with a councillor briefing due. I wrote the briefing and an approved response guide separating confirmed facts from open questions.
Result: every team gave the same answer on the issue that mattered most.
Credentials
A six-page overview of how I work, the full case studies and ways to engage. Choose the version closest to your work and I'll send it personally.
About
Lauren has spent more than 15 years where major projects meet the people they affect, across aviation, infrastructure, government and corporate affairs. Most recently she led stakeholder strategy and reputation management for infrastructure projects within Brisbane Airport's capital program of more than $5 billion, covering terminals, airside, landside and precinct works in a live, 24/7 operating environment, and working with airlines, government agencies, regulators and Tier 1 contractors. She has also worked with airports including Adelaide, Gold Coast, Sunshine Coast and Fiji.
Before that she worked at Brisbane City Council, in corporate affairs at SUEZ, and for State and Federal Members of Parliament. She knows what a Board needs before it decides, what government needs to see, and what a community needs to hear before works begin.
Contact
Tell us what you're delivering and where it feels exposed. We take on a limited number of clients at a time.